In early May, I had an opportunity to meet with Carmen Zeno from our Security department. Unsure of what additional support her department would be able to offer us, I devised the following plan to secure our unit. Please share your thoughts.
SJWH-NICU Wayfinding
2nd and 3rd floor elevators will open to a secured vestibule. Entrance into NICU through either floor will be dependent on the following steps:
- Visitors will pick up phone located in vestibule that rings directly to HUC/Reception Desk
- HUC/Charge RN will answer phone and request patient identification (Baby’s last name)
- HUC/Charge RN will instruct caller to wait briefly, that someone will be there shortly to allow them in
- HUC/Charge RN will notify PCT/PST/RN “greeter” of visitor and patient identification, then send a message via nurse-call to notify the bedside nurse of upcoming visitors
- “Greeter” will have a list with all patient’s names, ID band numbers, and room # (this list may have 3 boxes next to each patient, to track 3 visitor limit)
Patient | Band # | Room # | Band Holder | Visitor 1 | Visitor 2 |
Smith, Boy-Lisa | 12345 BTE | 2101 |
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- “Greeter” will open secured unit entrance and verify band holder’s band, then allow the entrance of a maximum of 3 visitors (band holder plus 2)
- Checks will be entered in the boxes to account for number of visitors
- Visitors will be directed towards the patient’s room
- Bedside RN will have received notification via nurse call
- If “Greeter” receives notice of visitors for a “visitor-occupied” room, “greeter” would contact the bedside RN or go to patient room him/herself to inform band holder of secondary visitors
- Band holder would then select to exchange visitors, or allow secondary visitors to continue waiting
- “Greeter” will either:
- monitor visitor exchange (assuring there will be at least one band holder in patient room during any visitation, and maximum of 3 visitors per room)
- inform secondary visitors of existing visitor capacity, and that they will be able to exchange shortly